At FIFA 18, we believe that gaming is only truly enjoyable when done responsibly. This page is a comprehensive resource covering self-control tools, early warning signs, and support services available to all Malaysian players who want to maintain a healthy balance between entertainment and everyday life.
Responsible gaming means making conscious, informed decisions while enjoying online casino entertainment — whether that's slots, Live Casino, Jackpot, or table games on the platform FIFA 18. It's not about giving up gaming altogether. It's about playing in a way that doesn't disrupt your life, relationships, or finances.
Most people who play at FIFA 18 do so as a form of entertainment – much like watching the EPL or Liga Super Malaysia on weekends, or playing badminton with friends. It is an enjoyable leisure activity when kept within healthy limits.
Problems arise when those boundaries are crossed — when someone starts wagering money needed for daily essentials, when losses are followed by larger bets to "win it back", or when gaming takes over time that should be set aside for family, work, and other responsibilities.
FIFA 18 takes this responsibility seriously — not because it is required of us, but because we genuinely care about the long-term wellbeing of every member in our community. A healthy platform is one where players are happy, in control, and free from burden.
That is why we invest in comprehensive responsible gaming tools, train our customer support team to recognise warning signs, and work with local Malaysian support organisations to ensure help is always available when it is needed.
When you play within a set budget, purely for entertainment, with time limits in place, and can stop at any point without feeling pressured.
When you feel compelled to play in order to relieve stress, when the limits you set keep getting broken, or when your mind is constantly occupied by past wins and losses.
FIFA 18 provides a range of free self-control tools and works alongside Talian Kasih (15999) to connect players with free, professional counselling referrals 24 hours a day.
Six self-control tools available free to all members — self-activated without needing to contact support.
Set a maximum limit on how much you can deposit into your FIFA 18 account per day, week, or month. For example, a weekly deposit limit of RM200 means the system will automatically decline any deposit once that limit is reached. Limits can be lowered instantly, but increasing them requires a 24-hour waiting period — a deliberate safeguard designed to give you time to reconsider.
Beyond deposit limits, you can also set a maximum loss limit for a given period. Once your loss limit is reached, your gaming session will end automatically and you will not be able to continue playing within that period. This is a highly effective tool for preventing "chasing losses" situations, which can lead to serious financial harm.
Set daily or weekly playing time limits and receive automatic reminders every hour during your gaming session. A break reminder will appear on your screen after every hour of play, encouraging you to step away, have a drink of water, and reassess your state of mind. Research shows that regular breaks reduce the risk of making impulsive, emotionally driven betting decisions.
If you feel you need a break from the FIFA 18 platform for a set period, you can suspend your account for 24 hours, 3 days, one week, two weeks, or one month. During the suspension period, login is not permitted under any circumstances and all marketing communications are automatically stopped. Your account and all existing balances will remain secure.
Permanent self-exclusion is the most drastic step available – it permanently closes your account and prevents you from registering a new account at FIFA 18 for a minimum of 12 months, or indefinitely if you choose. This is a significant decision and cannot be reversed within the set period. Before taking this step, we encourage you to contact our customer support team to discuss other options that may be more suitable for your situation.
All FIFA 18 members can access detailed reports on their gaming activity – including total time spent, deposit and withdrawal history, and net winnings or losses by week and month. These reports help you assess your gaming patterns objectively and make more informed decisions about how you use the platform.
All responsible gaming tools at FIFA 18 are accessible and can be activated by you directly, without needing to contact the support team. Here is how:
Log in to your account at https://fifa18.best using your registered email and password. Make sure your internet connection is stable.
Click on your profile icon at the top right corner of the platform and select "Account Settings" from the dropdown menu.
In your account settings page, look for the tab labelled "Responsible Gaming" or "Self-Control". All the tools mentioned above are available there.
Select the type of tool you want to activate, enter the desired limit value or duration, and click "Save". Changes to reduce limits or activate a suspension take effect immediately.
You will receive a confirmation email to your registered address. Keep this email as proof that the control tool was activated on the exact date and time.
A quick overview of all available tools and how they help you stay in control.
Control how much you can deposit into your account per day, week, or month.
Takes effect immediately (for lowering limits)Take a break from the platform for anywhere between 24 hours and a full month, without losing your account or balance.
Takes effect immediatelyPermanently close your account for a minimum of 12 months — this decision cannot be reversed during that period.
Need to contact supportRecognize the early signs of problem gambling before they escalate. Awareness is the first step toward recovery.
You find yourself using money set aside for bills, rent, groceries, or your children's needs to play on an online casino platform.
After a loss, you keep playing with larger bets in the hope of winning back what you lost — this is a serious warning sign.
You begin lying to your partner, family, or friends about how much you play or how much you have wagered.
You play not for enjoyment, but to escape from work stress, family problems, grief, or other negative feelings.
You feel uncomfortable, irritable, or unable to focus on other activities when you cannot access the casino platform to play.
You often tell yourself "just one more game" and end up playing well beyond the time limit you originally set for yourself.
Gaming begins to interfere with your work responsibilities, childcare, or important family commitments – and you choose gaming over them.
You borrow money from family members or friends, or use your credit card to fund your casino play when your balance runs out.
You find yourself constantly thinking about your next gaming session, betting strategies, or ways to get more money to play with.
The following questions are designed to help you honestly assess your relationship with online casino gaming. Read each question and think carefully about your answer.
You don't have to face problem gambling alone. Free professional help is always available.
Malaysia's national social helpline, operating 24 hours a day, 7 days a week. Provides free and confidential counselling for a wide range of issues, including problem gambling. Available in both Bahasa Melayu and English.
All Malaysian public hospitals have a psychiatry or mental health unit offering counselling and treatment for addiction-related issues, including problem gambling. These services are subsidised by the Malaysian government.
The FIFA 18 customer support team is trained to assist members who need help with responsible gaming. Contact us via Live Chat or email support@fifa18.best for guidance on activating self-control tools.
FIFA 18 is a platform strictly for individuals aged 18 and above. We take the protection of minors very seriously and apply multiple layers of verification to ensure the platform remains inaccessible to underage users.
That said, as a parent or guardian, you play an equally important role in making sure this platform is not accessed by your children. Here are the steps you can take:
Not just a written policy – this is how we operate every single day.
FIFA 18 enforces multi-layer age verification during registration. Any account showing signs of being registered by someone under 18 will be investigated and closed immediately. Child protection is an absolute priority — there are no exceptions.
All FIFA 18 customer support agents undergo specialist training to identify signs of problem gambling and to communicate with empathy when a member may need help. This training is updated regularly in line with the latest guidelines.
The FIFA 18 system continuously monitors the gameplay patterns of all members to identify warning signs. When a risky pattern is detected, our system triggers proactive measures, including sending notifications and, in serious cases, direct outreach from our responsible gaming team.
FIFA 18 actively partners with Talian Kasih and relevant bodies in Malaysia to ensure our members always have access to quality professional support resources. Information on these resources is prominently displayed on the platform and updated regularly.
Read the following pages for a full understanding of your rights and protections as a FIFA 18 member.
The complete agreement governing your use of the FIFA 18 platform, covering account policies, payments, bonuses, and liability limits.
Read the Terms & ConditionsFind out how FIFA 18 protects your personal data, including information related to your gaming activity and transaction records.
Read Privacy PolicyAnswers to the most frequently asked questions about accounts, deposits, withdrawals, and responsible gaming features at FIFA 18.
View FAQOver 500,000 members across Malaysia enjoy slots, Live Casino, Jackpot, and table games on FIFA 18 responsibly every day. Register today and enjoy all games with a full suite of self-control tools to ensure a fun and managed gaming experience.