At FIFA 18, protecting your personal data is not merely a legal obligation — it is a moral responsibility we take very seriously. This Privacy Policy clearly explains how we collect, use, store, and protect the personal information of all members on our platform.
Our privacy policy is built on six core commitments that ensure your information remains secure at all times.
All data transmitted between your device and FIFA 18's servers is protected with 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. This means your card information, account details, and personal data cannot be read by any third party during transmission.
FIFA 18 has never sold, rented, or traded member personal data to any third party for marketing or commercial purposes, and never will. This is our absolute guarantee. Any data sharing with partners occurs only in limited situations explicitly set out in this policy, and solely for legitimate purposes.
FIFA 18 only collects data that is strictly necessary to operate our services effectively. We do not request excessive or irrelevant information during registration or platform use. This "minimum data" principle is at the core of how we handle member privacy.
You have the full right to access, correct, or request the deletion of your personal data held by FIFA 18 at any time. Such requests will be processed within 30 business days. Data control actions can be carried out directly through your account settings or by contacting our support team.
In the unlikely event of a data security breach, FIFA 18 is committed to notifying affected members within 72 hours of detecting the incident. Notifications will be sent to your registered email address and displayed within the platform, with clear details of what occurred and the protective measures taken.
FIFA 18's data protection practices are aligned with internationally recognised data protection standards. This ensures a consistent and accountable level of protection for all our members across Malaysia, from Perlis to Sabah and Sarawak.
This Privacy Policy ("Policy") is published by FIFA 18 ("we", "platform") and applies to all users and members who access or use the website https://fifa18.best and all services offered therein.
We understand that your trust depends on how we handle your personal information. As an online casino platform serving players in Malaysia, FIFA 18 regards the protection of personal data as a non-negotiable obligation. Every data-related decision we make puts the interests and privacy of our members first.
This policy explains in detail what types of information we collect, why we need it, how it is used, who it may be shared with in limited circumstances, how it is protected, and what rights you have over that data.
During the registration process and your use of the FIFA 18 platform, you provide the following information directly to us:
When you use the FIFA 18 platform, certain information is collected automatically through our technical systems:
As part of the identity verification process required by operational and legal compliance obligations, FIFA 18 may request copies of the following documents:
All personal data collected by FIFA 18 is used solely for legitimate and necessary purposes, as outlined below:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Member account management | Name, email, phone number | Contract performance |
| Processing deposits & withdrawals | Payment details, bank/eWallet information | Contract performance |
| Identity verification (KYC) | IC/Passport, proof of address | Legal requirements |
| Fraud prevention & security | IP address, activity logs, transaction history | Legitimate interests |
| Customer support | Communication records, account history | Contract performance |
| Marketing communications (with consent) | Email, phone number | Consent |
| Platform improvements | Anonymised usage data | Legitimate interests |
| Legal compliance | All associated data | Legal requirements |
FIFA 18 will send promotional communications such as bonus offers, new game announcements, and platform updates only to members who have given explicit consent to receive them. You may withdraw this consent at any time through the notification settings in your account or by clicking the "unsubscribe" link in any marketing email you receive from us.
Transactional communications such as deposit confirmations, winning notifications, and security alerts will always be sent regardless of your marketing preferences, as they are essential to the operation of the services you use.
FIFA 18 does not sell, rent, or share members' personal data with third parties for their own marketing or commercial purposes. Your personal data is only shared in the following limited circumstances:
To operate the FIFA 18 platform effectively, we work with a number of technical service providers who act as data processors under our instruction. These include server hosting providers, game software suppliers such as PG Soft, Pragmatic Play, and Microgaming, Malaysian payment service providers that process transactions via TNG eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as email and customer support service providers.
All these service providers are bound by strict data processing agreements and are only permitted to process your data for the specific purposes defined by FIFA 18. They are not authorised to use your data for any other purpose.
FIFA 18 may be required to disclose member personal data to the relevant Malaysian authorities where mandated by law, court order, or a legitimate regulatory requirement. In such circumstances, we will endeavour to notify the affected member of the disclosure unless prohibited from doing so by law or court order.
In the event of a merger, acquisition, or transfer of FIFA 18's assets, member data may be transferred to the receiving party as part of the business assets. In such circumstances, members will be notified in advance and the same or stricter privacy policy will continue to apply.
Protecting FIFA 18 member personal data from unauthorised access, alteration, disclosure, or destruction is our highest priority. We implement comprehensive technical and organisational security measures to achieve this goal.
On the organisational side, FIFA 18 conducts regular privacy awareness and data security training for all staff, enforces strict confidentiality agreements for all employees and contractors with access to member data, maintains tested incident response procedures to ensure a swift response in the event of a security breach, and carries out periodic internal security audits to evaluate the effectiveness of existing controls.
FIFA 18 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are general guidelines on retention periods for the various types of data:
When data is no longer needed and there is no legal obligation to retain it, FIFA 18 will securely delete it using methods that ensure it cannot be recovered. For data stored in electronic format, we apply secure deletion procedures that exceed industry standards. Physical storage media containing sensitive data is disposed of using certified methods.
FIFA 18 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and safeguard member account security. The following are the types of cookies we use:
| Cookie Type | Purpose | Retention period | Status |
|---|---|---|---|
| Essential Cookies | Enables core platform functionality – login, game sessions, security | Current session | |
| Functional Cookies | Storing user preferences such as language, display settings, and game preferences | Up to 12 months | |
| Analytics Cookies | Understanding how members use the platform for improvement purposes (anonymised data) | Up to 24 months | |
| Security Cookies | Detecting suspicious activity and preventing unauthorized access | Current session |
You can control and manage cookie settings through your web browser. Most modern browsers, including Chrome, Safari, Firefox, and Edge, allow you to view, delete, and block cookies. Please note that blocking essential cookies may affect the functionality of the FIFA 18 platform and could prevent you from logging in or playing.
For more information on how to manage cookies in your browser, please refer to the help section of your web browser.
As a FIFA 18 member, you have the following rights regarding the personal data we hold. These rights can be exercised by contacting our customer support team or through your account settings.
We fully respect and facilitate the exercise of your privacy rights.
You have the right to obtain a copy of all personal data FIFA 18 holds about you. Data access requests will be processed within 30 business days from the date the request is received. A copy of your data will be sent in a readable format to your registered email address.
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. For example, if your phone number or email address has changed, you can update it directly via your account settings or by contacting our support team.
You may request the deletion of your personal data in certain circumstances — for example, when you close your account and the data is no longer needed for a legitimate purpose. Please note that some data may need to be retained in accordance with legal requirements.
In certain circumstances, you may request that FIFA 18 restrict the way we process your data — for example, while you are disputing the accuracy of the data or objecting to processing based on legitimate interest. During the restriction period, we will only store your data without processing it.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format (such as CSV or JSON) and to transfer that data to another data controller should you wish to do so.
You have the right to object to the processing of your personal data where it is based on our legitimate interests or used for direct marketing purposes. For direct marketing, your objection will be honoured without question and without requiring any justification. The option to unsubscribe from promotional emails is available at any time.
The FIFA 18 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. All our registration processes include age verification procedures designed to prevent access by minors.
If FIFA 18 discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Any account that has received winnings while registered under a minor's false identity will be subject to appropriate action, including reporting to the relevant authorities where necessary.
FIFA 18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. All changes will take effect as soon as the updated version is published on this website.
For material and significant changes to the way we process your personal data, FIFA 18 will provide clear notice to all registered members through:
Continued use of the FIFA 18 platform after the effective date of any changes will be considered your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request data deletion before the changes take effect.
We recommend reviewing this Privacy Policy periodically — at least once every three months — to stay informed about how your data is being handled. The date of the most recent update is always displayed at the top of this page.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way FIFA 18 handles your personal data, please reach out to us through the following channels:
We value your feedback and are committed to addressing every privacy concern with care and professionalism. Our team communicates in both Bahasa Melayu and English.
This Privacy Policy should be read alongside the following documents for a complete understanding of your rights as a FIFA 18 member.
The complete agreement between you and FIFA 18 governing your use of the platform, including policies on accounts, payments, bonuses, and liability limits.
Read Terms & ConditionsTools and resources to help you play responsibly, including deposit limits, session time limits, and access to professional support.
Read the GuideAnswers to the most frequently asked questions about accounts, deposits, withdrawals, bonuses, security, and data privacy at FIFA 18.
View FAQKnowing how FIFA 18 protects your privacy means you can enjoy everything we offer — from slots and live casino to progressive jackpots — with complete peace of mind. Register today and join over 500,000 members who have made FIFA 18 their platform of choice.